How Our Support Works
All of our support is delivered through Base+, our core model, in three connected stages — so wherever you start, we can help with what comes next too.
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Immediate Needs - housing, welfare benefits, debt, immigration, health navigation and crisis support, through our drop-in advice clinic and ongoing casework.
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Longer-Term Progress - English language, digital and literacy skills, education, volunteering, employability and enterprise support.
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Staying Connected - reducing isolation through matched befriending and peer support groups.
You don't need to know which stage you need — just get in touch, and our team will work it out with you.
Where and When
Leicester (main office): 6th Floor, 60 Charles Street, Leicester, LE1 1FB.
Office hours: Monday–Friday, 9:30 am – 4:30 pm.
Drop-in: Monday–Thursday from 9:30 am for same-day appointments, with priority given to urgent cases. Fridays are by appointment only.
Hinckley: Weekly outreach clinic, in partnership with local community venues.
North-West Leicestershire: Fortnightly outreach clinic, in partnership with local community venues.
Can't reach us in person? Contact us and we'll help you find the right route in — including remote and digital support options.
Areas of Support
Community, Volunteering & Belonging
Befriending, peer support, community events, volunteer opportunities, and the Afro Heritage Project celebrating culture and identity.
Supporting Others
Referring someone? If you work for a partner organisation and want to refer a client, contact our casework team.
Want to help? Explore volunteering with us or Lead to Change if you represent a migrant-led or community organisation.