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Get Support

If you need support, we’re here to guide you. Please choose the option that best describes your situation below.

I need support

for myself or

my family

→ Complete the Self-Referral Form

If you are seeking help directly, please complete our self-referral form. This allows us to understand your situation and assess how we can support you.

I am a professional referring someone

→ Complete the Professional Form

If you are referring a client or service user, please complete our professional referral form with as much detail as possible.

I am in immediate danger

If you or someone is in immediate danger, call 999.

If you need urgent advice or safeguarding support, contact us directly:

📞 07483 340114 (Emergency line)
📞 0116 208 1341
📧 info@afroinno.org

Urgent risk cases are prioritised.

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Eligibility & What to Expect

Who we support

We support individuals and families facing challenges related to:

  • Immigration and asylum matters

  • Housing and homelessness

  • Benefits and financial hardship

  • Safeguarding concerns

  • Wellbeing and mental health

  • Community support and integration

What happens after you make contact with us

Step 1: Initial Review

A team member reviews your referral and checks the type of support needed.

Step 2: Urgency Assessment

We assess:

  • Level of risk or urgency

  • Your location (Leicester or outside Leicester)

  • The nature of the issue

Urgent safeguarding or risk cases are prioritised.

Step 3: Contact & Next Steps

We will contact you to:

  • Arrange an appointment (drop-in or booked, depending on location and availability)

  • Request any additional information

  • Signpost if another service is more appropriate

Appointments are arranged following assessment.

Response Time

We aim to respond within 24 hours, prioritising urgent cases.

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If you are in immediate danger, please contact emergency services or follow the emergency guidance above.

Confidentiality & Safeguarding

Your information is treated confidentially and handled in line with data protection law.


We follow safeguarding procedures to ensure the safety of children, young people and vulnerable adults.

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