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Counseling Session Setting

Welfare & Benefits

Our Welfare & Benefits Support service provides practical guidance to individuals and families navigating the UK welfare system.

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We focus on reducing crisis risk, overcoming language and digital barriers, and helping people understand their rights and responsibilities within complex benefits processes.

How We Can Help

  • Universal Credit navigation and structured problem-solving

  • Support understanding benefit letters, appointments and requirements

  • Assistance with online systems and digital navigation where appropriate

  • Guidance on documentation and responding to official correspondence

  • Budgeting support and cost-of-living signposting

  • Warm referrals to specialist welfare and debt advice services

  • Advocacy support where administrative barriers escalate

Holding Hands Support

Who It Is For

This service is for individuals and families experiencing barriers related to:

  • Universal Credit and other welfare claims

  • Benefit delays, sanctions or reassessments

  • Digital exclusion or language barriers

  • Financial hardship or crisis risk

  • Difficulty understanding welfare systems

We prioritise:

  • Refugees, asylum seekers and migrants

  • Families facing financial instability

  • Individuals at risk of destitution

  • Those unable to navigate systems independently

This service works alongside: BASE+ Programme

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