Advice & Casework
Our Advice & Casework service provides practical guidance, advocacy and one-to-one support for individuals and families facing urgent or complex challenges.
We focus on safe information, structured problem-solving, and trusted referral pathways to help people stabilise their situation and move forward.
How We Can Help
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Triage and structured problem-solving for urgent issues
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Advocacy with statutory services and other agencies
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Support navigating immigration, housing or welfare systems
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Form-filling and digital navigation support where appropriate
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Support understanding letters, deadlines and processes
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Warm referrals to specialist legal, health or safeguarding services
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Ongoing casework where risk or complexity requires structured follow-up
Who It Is For
This service is for individuals and families experiencing barriers related to:
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Immigration and asylum matters
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Housing insecurity or homelessness risk
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Welfare benefits and financial hardship
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Safeguarding concerns
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Mental health and wellbeing pressures
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Accessing essential services
We prioritise:
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Refugees, asylum seekers and migrants
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Individuals at safeguarding risk
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Families facing multiple overlapping challenges
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Those struggling to navigate complex systems independently
This service works alongside: BASE+ Programme